FAQs

CHANGES TO ORDER

If You Want To Make Changes To Your Order

We process orders quickly, so we’ll do our very best to help you with any changes in your order as long as the order has not been picked up by the courier company. Send us a email as soon as possible at info@pierrecardinlingerie.com.my

If You Want To Cancel Your Order

We do our best to pack your orders as soon as we get them to ensure that it is processed and delivered promptly. This means that we will be unable to amend or cancel any orders after confirmation.

SHIPPING INFORMATION

I Have Yet To Receive My Order, What Can I Do?

You will receive a confirmation through email with the tracking details that your order has been shipped out within 3 working days from your payment confirmation date.

If you have not receive any notification, please email us at info@pierrecardinlingerie.com.my with your order number.

My Order Status Is “Completed”, Does It Mean It Has Been Delivered?

Status ‘completed’ means your order has been shipped out by our warehouse team and it’s currently on the way to you.

You will receive a shipping confirmation shortly after detailing your tracking information.

If your order has remained pending for more than 3 business days, please contact us with your order number and we will reply as soon as possible at info@pierrecardinlingerie.com.my

How Long Do I Have To Wait For My Order?

Orders once received will be process quickly. You should receive the package within 4 to 5 working days.

Returns & Exchanges

Can I Return or Exchange My Product?

Due to hygiene reasons, returns and exchanges will not be accepted for all panties and girdles sold online.

For products purchased online, we will allow exchanges within 7 days.

Returned merchandise must be in its original state, deemed to have tags attached, or be defective to be accepted for a refund. We highly recommend you to refer to our Pierre Cardin Lingerie size chart to determine your best-fit size before making your purchases.

You may return your order or items if all the following reasons are met:

1) You received a damaged item from the courier.

2) The goods must be in an ‘as new’ condition and return in the ORIGINAL, undamaged packaging along with the accessories and free gifts received with it.

3) The product must not have been used.

4) Sewn-in garment tag must not be cut

5) Price tag must not be removed

 

Please reach us at info@pierrecardinlingerie.com.my for us to confirm if your order is returnable and to start the return process.

Please keep the Tracking Number for the parcel provided by Poslaju or other courier tracking number to monitor your shipment to us.

We will conduct an evaluation within two (2) working days of receiving your returned items, you will receive a whatsap or email notification once the returned item is received at the warehouse.

If your return is valid, we will process your refund or replacement, based on what you have indicated in the return form.

If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges.

Damaged or Faulty Products

We do our utmost to ensure all items sold are of the highest quality. However, should you have concern about a faulty or damaged item, please email us at info@pierrecardinlingerie.com.my

What If The Wrong Product Has Been Delivered To Me?

If the product received does not correlate with the product you ordered, please email us at info@pierrecardinlingerie.com.my within 7 days of receiving the product, so we can urgently review the matter for you and arrange for re-shipment for the correct product.

How Will Refunds Be Processed?

Should a refund be given due to our inability to fulfil order, the refund amount will be credited back into your bank account which you will need to provide to us. Dependant on your bank, it may take a business day or two for the refund to be reflected in your statements.

Any unanswered questions?

Contact us at info@pierrecardinlingerie.com.my